![]() Wait until the printer is idle and silent before you continue. Turn the printer on, if it is not already on. If you still cannot print or if you are not able to dismiss the error message, reset the printer. If these steps resolved the issue, you do not need to continue troubleshooting. You might have to dismiss the message every time you print. The printer continues with the print job. Step 2: Acknowledge the message, and then continue with the print jobĬlick or press No, OK, or Continue to dismiss the message. ![]() If using genuine HP ink cartridges resolved the issue, you do not need to continue troubleshooting. You can also purchase genuine HP cartridges and supplies from other retailers. If necessary, select your country/region.įollow the on-screen instructions to order new supplies or check cartridge compatibility with your printer. Visit HP SureSupply to check ink or toner cartridge compatibility or purchase replacement cartridges and other supplies. To check the authenticity of your cartridges, go to hp.com/go/anticounterfeit. If you do not use genuine HP cartridges, the steps in this document might not resolve the issue. HP cannot guarantee the quality or reliability of non-HP or refilled cartridges. HP recommends that you use genuine HP ink or toner supplies. While you respond to that, here's what you need to do: Thank you for posting your query, I'll be more than glad to help you outĪs I understand there's an error message - "Non-HP cartridge installed" on your printer,ĭon't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:ĭid you ensure its a genuine HP Ink cartridge? This is a great place to get support, find answers and tips, Business PCs, Workstations and Point of Sale Systems.Printer Wireless, Networking & Internet.DesignJet, Large Format Printers & Digital Press.Printing Errors or Lights & Stuck Print Jobs.Notebook Hardware and Upgrade Questions.
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